Who we are
SureThing Kids provides personalised one-to-one online English lessons for children.
SureThing Kids is currently operated by [YOUR FULL LEGAL NAME], who is the data controller responsible for the personal information described in this Privacy Policy.
Website: surethingkids.com
Email: admin@surethingkids.com
SureThing Kids operates from Portugal and processes personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data-protection law.
What information we collect
We may collect personal information that you provide when you contact SureThing Kids, book a lesson or communicate with us. This may include your name, email address, your child’s age, preferred lesson days and times, and information you choose to provide about your child’s English level, learning needs or confidence. We only collect information that is reasonably necessary to respond to enquiries, arrange lessons and provide our services.
Children’s information
SureThing Kids provides online English lessons for children, but website enquiries and bookings should be made by a parent or legal guardian. We do not intentionally ask children to submit personal information directly through the website. Information about a child should only be provided by their parent or guardian when necessary to arrange or personalize lessons.
How we use your information
We use the information you provide to respond to enquiries, arrange and manage lessons, communicate with parents or guardians, personalize lessons where appropriate, provide customer support, and keep necessary records relating to our services. We do not use your personal information for purposes that are unrelated to providing SureThing Kids services.
Contact forms
When you submit a contact form on our website, the information you provide is sent to SureThing Kids so that we can respond to your enquiry and, where appropriate, arrange lessons. We do not sell or rent information submitted through our contact forms to third parties.
Cookies
The website may use cookies or similar technologies necessary for basic operation, security and functionality.
Where non-essential cookies are used — for example analytics or marketing cookies — they should only be activated where the visitor has provided consent when required.
Visitors should be able to manage their preferences through the website’s cookie-consent controls.
Embedded content from other websites
Pages may contain embedded content or links to external websites, such as videos, educational tools or other third-party services.
When a visitor interacts with third-party content, the third party may process information according to its own privacy policy. SureThing Kids does not control the privacy practices of independent third-party websites.
Who we may share your data with
We do not sell personal information.
Where necessary, information may be shared with authorised teachers and staff; website hosting and technical service providers; email and communications providers; online classroom or video-conferencing providers; payment providers; accountants, professional advisers or other service providers assisting us in operating the business; and public authorities where disclosure is required by law.
Service providers should receive only the information necessary for the service they perform.
How long we retain your data
We do not intend to keep personal information indefinitely.
I recommend SureThing Kids adopts the following practical retention approach:
Enquiries that do not become customers: normally up to 12 months after the last communication.
Lesson administration and learning-progress information: normally for the period during which lessons are provided and up to 24 months after the final lesson, unless there is a reason to delete it earlier or retain specific information longer.
Payment, invoice and accounting records: for the period required under applicable Portuguese accounting, tax or other legal requirements.
Consent and privacy records: for as long as reasonably necessary to demonstrate compliance.
Technical and security records: only for as long as reasonably necessary for security, troubleshooting and legal purposes.
Information retained temporarily in backups may remain until the backup is overwritten or securely deleted.
The GDPR allows retention periods to be expressed as periods or clear criteria, but data should not simply be kept indefinitely.
What rights you have over your data
Under the GDPR, individuals may have rights including access to personal data; correction of inaccurate information; deletion in appropriate circumstances; restriction of processing; objection to certain processing; data portability where applicable; withdrawal of consent; and information about how their data is processed.
Parents or guardians may contact us regarding personal information relating to themselves or, where appropriate, their child.
Requests should be sent to admin@surethingkids.com.
We may need to take reasonable steps to verify the identity and authority of the person making a request before releasing or changing a child’s information.
We will respond without undue delay and normally within one month, subject to the extensions permitted by the GDPR for complex or numerous requests.
Changes to this Privacy Policy
We may update this Privacy Policy where our services, technology or legal obligations change.
The most recent version will be published on this website together with its last-updated date.
Where a change materially affects how personal information is used, we will provide appropriate notice where required.
Contact us
For privacy questions or to exercise your data-protection rights, contact:
SureThing Kids
Email: admin@surethingkids.com